Effective September 4, 2026
Information we collect
Brianno's Chart House may collect information you provide directly, including your name, telephone number, email address, reservation or event details, musician booking information, and the contents of messages you exchange with us.
When you use our website, we may also receive basic technical information such as your browser type, device type, IP address, referring page, and pages visited.
On ticketed-show pages and our ticket-purchase screens, we measure page views, visible active time, clicks, seat-selection activity, and purchase steps using random browser and session identifiers. These activity records do not contain contact details, billing addresses, signatures, card details, or private ticket links. Activity older than 180 days is removed as new activity is collected. Browser identifiers expire after 180 days when you next visit; a new activity session starts after 30 minutes of inactivity. Clearing browser storage resets these identifiers. We respect browser Do Not Track and Global Privacy Control signals for this activity collection.
How we use information
- Respond to questions and provide customer service.
- Manage reservations, events, musician bookings, scheduling, and related communications.
- Send transactional or customer-care text messages that you have agreed to receive.
- Operate, secure, maintain, and improve our website and services.
- Comply with legal obligations and prevent misuse.
Text messaging privacy
If you provide your mobile number and consent to text messaging, we use it to communicate about your inquiry, reservation, event, booking, schedule, or other customer-care matter. Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out at any time by replying STOP. Reply HELP for help, or contact us.
How we share information
We may disclose information to vendors that help us host the website, deliver communications, process reservations, maintain security, or provide other operational services. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction.
We do not sell personal information.
Retention and security
We retain information only as long as reasonably necessary for the purposes described in this policy, including customer service, recordkeeping, dispute resolution, and legal compliance. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.
Your choices
You may ask us to update or delete personal information, subject to legal and operational retention requirements. You may unsubscribe from text messages by replying STOP and from promotional email using the unsubscribe instructions in the message.
Contact us
For privacy questions or requests, use our contact page or call (952) 435-7156.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above indicates when it was last revised.